Still being charged for Hybrid Connect

[thisizjohn]

BT were supposed to be sending me some packaging to return the Hybrid Connect. Instead I am still being chraged for it. I wish I had just cancelled when I moved...one balls up after another!

[Carlusha]

@thisizjohn 

Check this link -  https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo 

[DanielS]

Hi @thisizjohn,

I am sorry to see that you hadn't received a free returns kit from us.

If you still need help getting a returns kit sent out, let me know.

Thanks
DanielS

[RobbieMac]

Hi @thisizjohn

Thank you for the message.

I have sent you a private message directly with info on what we need.  Please respond directly to me and we'll pick this up and get back to you. See: Private messages

Thanks,

Robbie

[DanielS · Accepted solution]

Hi @thisizjohn,

Thanks for dropping us a message this morning and for taking my call today.

As promised, I'm posting up here so you know what has been done.

I have ordered your returns kit to the address that we discussed over the phone. I have also placed an order to delete the Hybrid Connect monthly service from your account. If you have any further questions now or down the line, feel free to get back in touch with me.

Thanks
DanielS