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clivesim
Beginner

on ‎16-10-2025 13h08

244 Views
Message 1 of 4

Stuck Order

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I've been instructed to choose a time for an engineer to visit for digital voice, but I'm unable to progress as I have my last renewal which is almost up - stuck as pending, I can't view my deals or anything. The order page forcibly takes me to the open order details so I cant even enter my VOL code.

Cheers

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage

on ‎16-10-2025 13h09

241 Views
Message 2 of 4

Re: Stuck Order

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DV doesn't require an engineer visit.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎16-10-2025 13h10

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Message 3 of 4

Re: Stuck Order

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either phone CS 03301234150 or try contacting billing using message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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clivesim
Beginner

on ‎16-10-2025 13h10

237 Views
Message 4 of 4

Re: Stuck Order

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Regardless, I am stuck in limbo.
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