Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
clivesim
Beginner

on ‎16-10-2025 13h08

247 Views
Message 1 of 4

Stuck Order

Go to solution

I've been instructed to choose a time for an engineer to visit for digital voice, but I'm unable to progress as I have my last renewal which is almost up - stuck as pending, I can't view my deals or anything. The order page forcibly takes me to the open order details so I cant even enter my VOL code.

Cheers

0 Ratings
Reply
3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage

on ‎16-10-2025 13h09

244 Views
Message 2 of 4

Re: Stuck Order

Go to solution

DV doesn't require an engineer visit.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage

on ‎16-10-2025 13h10

241 Views
Message 3 of 4

Re: Stuck Order

Go to solution

either phone CS 03301234150 or try contacting billing using message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply
clivesim
Beginner

on ‎16-10-2025 13h10

240 Views
Message 4 of 4

Re: Stuck Order

Go to solution
Regardless, I am stuck in limbo.
0 Ratings
Reply