Switching provider

[NealFitz1987]

Have had a good read of the retentions discussion, and am being offered ludicrous prices in comparison to a new customer as has everyone else. I am going to use a switching service and go to another provider for TV and broadband. When i use this service will it cancel both the TV and broadband? Thank you

[gg30340]

No.

Using the One Touch Switch (OTS) system will only cancel your broadband.

The TV has a separate contract which you will need to cancel. 

As regards your comparison with a new customer, are you comparing like for like which includes everything you are being billed for.

[NealFitz1987]

Yes they were offering 33.99 a month vs 50.99 for the broadband, and TV was the same price, so total 53.99 for a new customer vs 79.99 Im getting charged now. Sky is £41 with the same deal plus disney on top

[gg30340]

If you are not on a BT Halo package and you have checked that the broadband is exactly the same speed package and the TV package is better than BT's you should try calling BT Retentions 0800.783.1401 and see if they will match it and if not just move.

[garybs29]

Actually if you switch broadband away it will cancel the tv too as you need BT broadband to have it