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Message 1 of 3

TV package still shows on bill despite cancelling more than month ago

hello, 

We cancelled all of our TV package more than a month ago, but re-contracted for broadband and phone. However on both my latest bill today and the bill estimate for next month my tv package still shows on there.  When I go to the My Package details it shows that we do not have the TV package and I cannot access the channels on the TV, so I know it has been cancelled. But I am still being billed for it?

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Message 2 of 3

Re: TV package still shows on bill despite cancelling more than month ago

Hi @ARTMOT, sorry you're still seeing the charge for the TV package on your bill. It may show as there is a 30 day notice period on cancelling TV. It should automatically disappear when the next bill is issued.

Cheers

John

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Message 3 of 3

Re: TV package still shows on bill despite cancelling more than month ago

Many thanks for the response.
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