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Message 1 of 2

Top cashback New customer declined

Hi, 

I have seen a good few threads about this so I'm hopeful someone can help,

I recently purchased BB through top cashback , everything was fine where £100 was showing in my account then it got declined. 

I went with BT due to getting this cashback as it made it overall better priced than competition. 

I have raised a ticket with top cashback but can can someone from BT explain why it been declined? 

Please PM for order number etc. 

@RobbieMac 

Regards 

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Message 2 of 2

Re: Top cashback New customer declined

Hi @AaronT1,

Thank you for posting and welcome to the Community. I'm sorry if your Cashback with TopCashBack is showing as being declined.

Once you have raised a dispute with TopCashBack, they will investigate this and contact BT if necessary to find out why the payment has been declined. TopCashback will then update you with the reasons.

Please keep us posted and let us know once you had a response from TopCashBack.

Thanks,

Paddy

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