Total loss of service

[Oldboy15]

It is now two months since I suffered a total loss of Broadband Home Phone and of course tv. Was told that the loss was due to technical problems in my location and would be resolved soon Many phone calls but no resolution. Eventually after a week service restored. Was told they were sorry and that I would receive a refund for services lost. Bt still taking full amount each month. Service is good when it works but back up useless! So much for reliable unbreakable wifi.

Does this mean I can get out of my contract?

[RobbieMac]

Hi @Oldboy15

Thanks for your post and welcome back!

I am sorry for the service problems you've had recently and also that you haven't been compensated for the total loss of service.

We'll be happy to help sort this out.  I have sent you a private message with instructions on how you can send us over your details, and we'll look into this for you. See: Private messages

Thanks,

Robbie

[NeilO · Accepted solution]

@Oldboy15 Thanks for speaking with me today, I'm glad I was able to help arrange your fault compensation and I'm sorry that wasn't done automatically.

Neil