cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
419 Views
Message 1 of 3

Two Account Numbers

Hi there,

I currently have two account numbers attached to my BT ID but only one is active so would preferably like to get the unused one removed as it is confusing when trying to make changes on my account.

Anyone able to point me in the right direction? I tried online chat but guessing its closed due to New Years day. Obviously not urgent but yeah would like to get it fixed.

Regards

Russ

0 Ratings
Reply
2 REPLIES 2
411 Views
Message 2 of 3

Re: Two Account Numbers

Hello, 

Your avow to change which one is the primary account when you log into MyBT using your BT ID in the setting tap on web browser. 

Unfortunately you cannot self serve the removal of an account.

You’ll need to contact BT for this and due to New Year BT is currently closed so this will need to be done tomorrow.

A similar post can be found here: Remove an old account from my BT ID

Hope this helps! 🙂 If you like my reply and
want to say thanks for the helpful answer
then please click on the Kudos on left hand
side 😉 also if I answers your question correctly please let us know by clicking on Mark as Accepted Solution 😄
0 Ratings
Reply
400 Views
Message 3 of 3

Re: Two Account Numbers

@Russ773 

try contacting the billing team and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.