Two BT Accounts

[AJMiveld]

I had an old BT broadband account closed a few years ago

i recently opened a new account as used the same email. Now when I try to log in to the app it won’t work. I can login on the browser and see my package but it won’t let me upgrade the package and says account not found.

A y ideas how this can be fixed ?

Thanks 

[imjolly · Accepted solution]

you can either phone CS 03301234150 or you can try billing message now  https://www.bt.com/help/contact-bt/account-and-billing/broadband