Unable to access my Bills/Usage on MyBT app

[Devans91]

Hi there, 

I am unable to view my Bills or usage in myBT app, it states that there is a “temporary hitch at your end” but has been like this since I started my package. 

When I first applied for a broadband package with BT, the account ID that was opened was cancelled and replaced with a new ID (my current ID), so I have to IDs associated with my account. I’m not sure if this has anything to do with this, but can someone help?

I’ve received emails telling me I can view my Bill but then when I click the link an error message appears also.

Thanks

[gg30340]

Are you able to view it by logging on to your MyBT with a browser. 

MyBT 

[Devans91]

Unfortunately not, I get the message “sorry, we can’t get your account details at the moment”. Again this has been since I opened the account.

The login email address is correct as I have received emails from BT including a “your bill is ready to view”

[JohnC2]

Hi @Devans91, sorry you're having trouble viewing your account online.

When you are logged in are you able to change the account number by the drop down menu?
If so try the other account to see if you can view the bill?

Cheers

John

[Devans91]

The other account appears on the drop down but I’m not able to select the other account. 

[JohnC2]

Hi @Devans91, thanks for checking that and posting back.

I've sent you a Private Message so you can get in touch with the Mod team and we'll get the incorrect account removed and it should then work ok.

Cheers

John

[Devans91 · Accepted solution]

Hi all,

Issue has now been resolved, I have re-added the account for my ID and I now have access to bills / usage.

Thanks for your assistance,

Dan

[JohnC2]

Hi @Devans91, thanks for the update and glad you've got things sorted now 🙂

Cheers

John