- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Unable to cancel my BT service
My contract has ended and I've signed up with another provider but I can't cancel by BT package, Have tried phone the 0800 feeds to 0330, which I've just spent 30 minutes on before being cut off, then chat but there was none just more questions no answrs. Does anyone have solution or postal address for customer servives.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service
Why are you cancelling BT. If you have used the correct procedure, your new provider should cancel BT for you.
See link
https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider/
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service
Same here . I've lodged a complaint with BT HQ by post.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service
Simple anwser is there are loads of better deals out there.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service
You can check out anytime you like but you can never leave

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service
Did you follow the simple procedure by just placing order with whichever ISP you decide and they inform BT that they are taking over your line and in effect cancelling your BT contract
see link posted by @gg30340
not really interested why you want to leave but not following the OFCOM procedure may cause you problems
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service
I was not interested in your reason why you wanted to cancel, more for why you were doing it and not the new provider you were moving to doing it for you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to cancel my BT service
As stated , if you are not moving address just changing provider , even if it’s onto a different network operator ( Openreach to Netomnia for example ) , as well as Openreach to Openreach migrations , the new provider serves notice to the old provider , not you the consumer, so basically you need to ask your new provider if they are using OTS , One Touch Switching to mange switching your service to them , if they are , you don’t need to contact BT yourself, the new provider does it for you