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Message 1 of 10

Unable to claim BT Rewards Card

I've recently purchased BT broadband and i'm trying to claim the rewards card that was part of the offer. Any link i click on just takes me to the bt.com home page.

Can someone assist me with getting this claimed?

Regards

Andrew

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9 REPLIES 9
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Message 2 of 10

Re: Unable to claim BT Rewards Card

Hello @atnixon1

Could you please share the link you are clicking? I'd love to see if I can get this looked into. 

Katie

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Message 3 of 10

Re: Unable to claim BT Rewards Card

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Message 4 of 10

Re: Unable to claim BT Rewards Card

Hi @atnixon1

Thanks very much. 

As soon as I have an update I will come back and update this thread. 

Katie

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Message 5 of 10

Re: Unable to claim BT Rewards Card

HI there, is there any update on this yet?

regards

Andrew

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Message 6 of 10

Re: Unable to claim BT Rewards Card

Afternoon @atnixon1 

Not just yet, as soon as we do we will let you know 🙂

Leanne. 

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Message 7 of 10

Re: Unable to claim BT Rewards Card

Hi there, has there been any update at all?

 

Cheers

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Message 8 of 10

Re: Unable to claim BT Rewards Card

Hi @atnixon1 

Could I just check, if you log into your My BT do you have the reward card showing? 

Leanne.

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Message 9 of 10

Re: Unable to claim BT Rewards Card

I there, no, I can't see it anywhere

 

Cheers 

 

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Message 10 of 10

Re: Unable to claim BT Rewards Card

Thanks very much for checking @atnixon1 

I have let the team know and will get back to you when I have more information 🙂

Leanne.

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