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Message 1 of 6

Unable to claim Gamepass

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Hello, I ordered BT Full Fibre 500 on Tuesday and my services have been activated however Iam having issues activating the free game pass. I've navigated to my BT and headed to the My Products section but I can't seem to find anything about the Game Pass. Any help is appreciated, cheers.

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Message 2 of 6

Re: Unable to claim Gamepass

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Hi @Adamc89,

I am sorry that it doesn't seem to show up there for you. It's normally on that page when you scroll down as seen in the image I took from my own account:

DanielS_0-1678543237594.png

When you log into your MyBT, scroll down to the bottom where you should hopefully see this:

DanielS_1-1678543328031.png

Let me know how you get on, please?

Thanks
DanielS

 

 

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Message 3 of 6

Re: Unable to claim Gamepass

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Thanks for the quick reply. I see everything on that page except the gamepass section, Its like it hasn't been added on my account at all 

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Message 4 of 6

Re: Unable to claim Gamepass

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Thanks @Adamc89.

I am sorry that it's not there. I'd like to take a look into this and find out what's happening. I will send you a private message with some details that I need.

Thanks
DanielS

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Message 5 of 6

Re: Unable to claim Gamepass

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I can now see the Game Pass. Not sure if someone added it for me or it just magically appeared, in any case thanks for the help.

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Message 6 of 6

Re: Unable to claim Gamepass

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Great stuff @Adamc89 

I am pleased that the Game Pass is showing there for you now.  Happy gaming 🙂

All the best,

Robbie