Unable to claim reward card.

[Samsam2]

Good morning all, 

As the subjects suggests, im struggling to claim the £80 reward card that was offered when taking out the broadband deal. I have received multiple emails and texts reminding me to claim this, but after clicking the link, logging in, i find that the page is empty. Just a header and footer on the page.

After some research, it was suggested I wait until after the cooling off period, then i read it was take up to 30 days. At this point, its going to have been 2 months next week and im slowly running out of time. 

Any help would be appreciated.

Thanks in advance.

[DavidM · Accepted solution]

Good morning @Samsam2 and welcome to our community.

Sorry you're having problems claiming your reward. I can help. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

[JohnC2]

Hi @Samsam2, thanks for getting in touch and I can confirm the reward has now been claimed and it will be with you shortly.

Cheers

John

[Samsam2]

Thank you!!