Unable to create a MyBT account

[Evora2024]

Hi there,

I'm currently trying to create a MYBT account and get to the final step of the process with security questions , upon completing them numerous times on various phones, tablets, laptops and browsers I am greeted with a technical error message to try again later.

Thanks in advance

[imjolly]

if needing VAT invoices are you a BT Business customer?  if so you need to post here

Home - BT Business Community

[Evora2024]

Hi,

No it's just a domestic account for a home address

thanks

[Keith_Beddoe]

@Evora2024 

You have to ask BT for VAT invoices, they are not provided automatically.

https://www.bt.com/help/account-and-billing/vat-and-bt-phone-bills#:~:text=Can%20I%20get%20a%20VAT,u....

[Evora2024]

i need access to the mybt thats what im having issues with, i cant create one

[Keith_Beddoe]

@Evora2024 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

[Evora2024]

nice one, thanks for your help 😊, cheap way for BT to have their issues sorted for free, let the customers sort it out lol😆

[Keith_Beddoe]

As explained here https://community.bt.com/t5/Announcements-Guides-Community/Welcome-to-the-BT-Community-Forum/td-p/15...

[Evora2024]

Just to update this, I used a new email address to create myBT Id and this resolved the issue.

Thanks for everyones help