Unable to find link to resend myBT activation link

[bert38]

Hi.

I am trying to use the myBT app to assist with location of my discs.

However when I log into the app I am sent to ‘activate your BT ID..’

i have been a customer for years so can’t find the original email-it then says click log in and follow instructions to receive another activation link.

when I click log in I can see account billing etc but no where can I see instructions to receive another link.

I go round in circles it’s incredibly frustrating because there seems no way to access the app.

[RobbieMac]

Hi @bert38

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having setting up the app to help with the location of your discs.  Give our guides in the helpdesk a shout on 0330 1234 150 and they'll give you a hand with your BTID.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

[bert38]

Hi,

Thanks for the reply. I did manage to speak to somebody this morning on live chat and the matter has been resolved.

regards, Nic