Unable to see new account details

[Doctorpearson]

I am unable to see my new replacement BT account on the my.bt.com site, and in the app I get error messages when trying to look at bills or products

[JohnC2]

Hi @Doctorpearson, welcome to the forum and thanks for your post.

It sounds like you have more than one account linked to your BTID? If that's the case if you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old account linked. 
Cheers
John

[Doctorpearson]

This solution is not acceptable. I do not wish to create a new BT ID as the current one is used as my main identity in multiple systems and I do not have faith based on past experience that I will not lose data e.g. BT cloud if I do make this change

[NeilO]

@Doctorpearson If you contact the moderation team on the private message @JohnC2 sent you we'll be happy to find a solution that works for you.

Thanks

Neil

[Doctorpearson]

I do not appear to have received a private message, could you please resend

[NeilO]

@Doctorpearson I'm sorry, it should be with you in a moment.

Thanks

Neil