Hi,
I had my full fibre broadband installed and I'm very happy with it's performance, but....... despite phoning numerous times about activating My BT account the issue is still not resolve.
I can log into my account and it says I'm logged on but it asks me to verify my account. I receive an email with an activation link and the BT webpage asks me to enter my date of birth. I enter my date of birth and I get an error message saying "That doesn’t match your original answer. Please try again (1/5 attempts left)". BT help have confirmed that the date of birth they have matches the date I'm entering.
The last person I spoke to (Stoke-on-Trent office) raised the issue as a complaint and forwarded it to the relevant team, saying they would email me when the issue was resolved. I receive an email saying my complaint had been closed "We've now closed your complaint. Your reference number is VOL013-6902********.", but I'm still not able to activate My BT account.
I'm enjoying the super fast broadband, but I fear I'll loose the special offers (such as 6 months X-Box pass and email accounts) as well as bill management. If the issue can't be resolved I'll have to revert back to Virgin Media as their technical back-up has never let me down.
Thanks in advance
BrumLee
