Unable to view BT Content Partner section

[khornewarrior]

Hi I've recently upgraded to full fibre and was looking to claim my 12 month Xbox Game Pass, but after following the steps in the email I cannot find the BT Content Partner section on my account. I believe I may have the same issue that has been posted previously in posts such as https://community.bt.com/t5/user/VerifyUserEmailPage/user-id/321063/mail-message-tracking/LLZRF1S21E...

I've followed the steps and the section does not appear for me when going to My BT -> My Products.

I do have multiple accounts (one old account, one account created in error and one actual account), and I cannot see this section for another of them. I have contacted about this previously and thought my account issue had been resolved but it looks to still be an issue. Please can someone reach out and resolve this for me.

Thanks

[imjolly]

from previous posts the problem is your multiple accounts.  I have asked forum mod to help and they will post here

[DanielS · Accepted solution]

Hi @khornewarrior,

As @imjolly has mentioned, this is something that I can help you with.

I will send you a private message with some details that I'll need to help you.

Thank you
DanielS