Unable to view my packages, bills, etc

[ScottyP]

Hi,

I have been unable to view my bills, packages, and everything apart from my account details. i just get - 

Sorry, we can’t get your account details at the moment

We couldn’t find any account details for that BT ID. Please try again

I originally had 2 accounts on myBT, one old account and my present account.

They removed the old account and said it would take 24 hours to show my current one correctly.

The old one has now gone but it still wont show correctly. 

I did contact support over chat again and they refreshed the details and said to wait 24  hours but its still the same, can this be looked at please.

[JohnC2 · Accepted solution]

Hi @ScottyP, sorry you are getting this error and contacting support has not resolved the issue.

I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John