Updating Returned Hubs

[irene2]

Is there an Email i can send proof of delivery for my returned smart hub to? Goods returned on 30/11/22, tracked and showing as delivered on 19/12 (see below) My bt messaging not working, gave up after 30 mins on phone! Must be an easier way

[NeilO]

Hi, @irene2 thanks for sending the Hub back. At the moment it is taking approximately 3 weeks for returns to be processed after they've been returned. 

Thanks

Neil

[irene2]

Thanks Neil, but I posted on 30/11 (5 weeks ago) and tracker says delivered to BT on 19/12