Upgraded to Halo 3, but no Smart Hub 2 sent.

[c64z86]

It is a confusing mess of a package for sure, wow! I'm glad you got it sorted now though OP!

[-Richie-]

---

@c64z86wrote:

It is a confusing mess of a package for sure

---

You can see the differences are www.bt.com/halo
Halo 3+ includes Complete Wi-Fi and the Hybrid Connect, you can also add them both to standard packages, I don't mind answering any questions if you're still unsure.

[VelocityVinnie]

So they sent a new hub......

They sent the old basic smart hub, not a 2 

[rbz5416]

Maybe invoke you 14 day cancellation & see if anyone sees sense. If not, you've got a replacement Hub & save the £6pm...

[Les-Gibson]

Do you have a landline? if you do then I see no sense in BT supplying you with the old SH1, they'll only have to change it yet again when they change you over to DV

[c64z86]

If you try again and call them and are again unsuccessful obtating a Smart Hub 2, I would just get one from Ebay instead for cheap.

Better than using up time and money hoping to get lucky, to only end up instead with a bunch of old hubs that you have to give away or recycle. Or even worse, messing about with multiple return bags, and the waiting time on top, if they ask for them back.

Some of the units on Ebay are unopened and never used too.

It seems that, for some reason, in their eyes, they are already fulfilling their end of the contract by sending you a hub. Even if that hub happens to be years out of date.