Virtual Reward Card

[nat_g11]

Hi,

I received an email asking me to ‘claim’ my rewards card which I did back in May. I then received an email to say they would be in touch with information on my rewards card but I still haven’t received anything. 

Can anyone help please? 

Natalie 

[NeilO]

Hi, @nat_g11 welcome to the community and thanks for posting, when was your broadband installed? 

Thanks

Neil

[nat_g11]

Thanks for the reply.
I’ve had a lot of issues with the installation but finally had it installed June 9th. 
Natalie

[NeilO]

Hi @nat_g11 I'm sorry that the installation was delayed. The reward card is emailed to you after the 14-day cooling-off period has finished so I would expect it to arrive over the weekend or early next week.

Thanks

Neil

[nat_g11]

Thanks @NeilO i’ll watch out for it. 

Natalie

[NeilO]

@nat_g11 no problem, post back if there are any issues and we'll be happy to help.

Neil