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Message 1 of 6

Virtual Reward Card

Hi,

I received an email asking me to ‘claim’ my rewards card which I did back in May. I then received an email to say they would be in touch with information on my rewards card but I still haven’t received anything. 

Can anyone help please? 

 

Natalie 

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5 REPLIES 5
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Message 2 of 6

Re: Virtual Reward Card

Hi, @nat_g11 welcome to the community and thanks for posting, when was your broadband installed? 

Thanks

Neil

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Message 3 of 6

Re: Virtual Reward Card

Thanks for the reply.
I’ve had a lot of issues with the installation but finally had it installed June 9th. 
Natalie

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Message 4 of 6

Re: Virtual Reward Card

Hi @nat_g11 I'm sorry that the installation was delayed. The reward card is emailed to you after the 14-day cooling-off period has finished so I would expect it to arrive over the weekend or early next week.

Thanks

Neil

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Message 5 of 6

Re: Virtual Reward Card

Thanks @NeilO i’ll watch out for it. 

Natalie

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Message 6 of 6

Re: Virtual Reward Card

@nat_g11 no problem, post back if there are any issues and we'll be happy to help.

Neil

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