Virtual assistant unhelpful

[Jon72]

Hi

I have been trying to get through to the broadband team to see about upgrading my service. The virtual assistant is being stubborn and will not transfer me through to a human. Then when I try to ask to speak to a human assistant. It replies that it does not understand my question. 

Can bt not get a chat system that works? 

Jon 

[imjolly]

try phoning the retention team 08007831401 and see what you can negotiate

[Jon72]

My trouble is suffering bad tinnitus at the moment in both ears so using the phone is difficult

[imjolly]

can you not just use mobile and put on speaker phone?

[NeilO]

Hi @Jon72 if you log in to MyBT it should show you what upgrade offers are available to you.

Thanks

Neil

[Shwing]

I'm in the same boat - Virtual Chat not working at all. (been trying for 5 days now)

Have to say the replies here are very disappointing, as not one addresses the fact that the web chat is broken.

I take it this is all part of the BT push to get consumers to leave (either over to EE or somewhere else), so they can concentrate on their business customers?

[DavidM]

Hi @Shwing and thanks for posting.

Sorry you're having problems with the online chat service. Are you getting any error messages? Have you tried different browsers?

@Jon72 I can check if there are any offers available to you. Check your inbox for my message and drop me over the details.

Cheers

David