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Virtual reward card not received

So I signed up for bt in September and when I signed up I claimed my £110 virtual rewards card on the 9th of October 2022, I have not received anything since then I have tried calling purecard and bt but just get nowhere keep getting told I need to wait 1 week then 2 weeks and still 2 and a half month later got nothing at all. Can anyone help?

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Re: Virtual reward card not received

Hi @Simmy1891 I'm sorry you're reward card hasn't arrived, I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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