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Message 1 of 3

Not received virtual reward card

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I received two emails on 11/03/22 saying that my rewards card was being sent to me shortly.

First email:  "We'll send you details on how to access your card in an email shortly."

Second email: "We'll send you details on how to access your GBP 120 BT Digital Reward_v2 in an email shortly."

No other emails arrived.  I have waited now for a long time and nothing has arrived.  I still can't access any virtual reward card. Any help with this would be appreciated.

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Message 2 of 3

Re: Not received virtual reward card

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Spoke to a very helpful person at Purecard who sorted all this out for me

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Message 3 of 3

Re: Not received virtual reward card

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Hi @ds9876,

Thank you for posting back to update the thread.

Thanks, 

Paddy

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