Virtual reward card

[ZeeshanMughal]

Hi, 

I signed a new contract with BT on the 4th of January 2022 and received a confirmation email that i would receive a £75 virtual reward card soon. 

On the 20th January, i received an email that said we'll send your virtual reward card soon along with the details on how to access the Digital Reward in an email shortly. The email has a Track your reward button but upon clicking it takes me to a page with a message that says "There are no rewards waiting to be claimned"

I have been checking the link regularly and waiting patiently but it has been nearly three months and i have never received the Digital card. 

Could you please help me sort it out?

Thanks 

[NeilO]

Hi, @ZeeshanMughal did you manage to get this sorted? 

If you have claimed your card via BT and your virtual card email hasn't arrived within the period stated under ‘How do I claim my BT Virtual Reward Card’, please contact the BT Reward Card Service team on 0344 879 1068 or email bt@purecard.com

Thanks

Neil

[ZeeshanMughal]

HI Neil, 

Thank you for your message.

I will contact them. 

Kind regards, 

Zeeshan 

[NeilO]

@ZeeshanMughal No problem, reply back and let me know how you get on.

Neil