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AndrewM12
Beginner

on ‎02-01-2023 18h30

462 Views
Message 1 of 2

We couldn’t find any account details for that BT ID. Please try again

I recently rejoined BT and realised I had two account numbers attached to my BT ID.

I spoke to someone on the live chat who said they could remove the old account number from my BT ID and that was resolved.

Now when I log into my BT ID I'm greeted with this message:
 "We couldn’t find any account details for that BT ID. Please try again"

Just want to check that my new account number has not also been removed from my BT ID.

 

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RobbieMac
Moderator-Retired

on ‎03-01-2023 9h31

423 Views
Message 2 of 2

Re: We couldn’t find any account details for that BT ID. Please try again

Hi @AndrewM12

Welcome and thanks for your post!

I am sorry for the problems you're having viewing your account info when you log into your BTID.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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