Hi @Colossusthefish, sorry you've been unable to get this resolved when you called in on multiple occasions.
I'll send you a Private Message shortly so you can get in touch with the Mod team and we'll be happy to help you with this.
Cheers
John
@Colossusthefishwrote:
They say that Fibre Essential from the website is only available to new customers.
They are feeding you "porkies"! However, there are restrictions as to who may apply.
Yet again BT's idiotic naming convention rears it's ugly head.
@Colossusthefishwas referring to Fibre Essential & not Home Essential. Fibre essential is just the slowest speed available at around 36Mb, rather than the social tariff that is Home Essential.
Duplicated
@rbz5416wrote:Yet again BT's idiotic naming convention rears it's ugly head.
@Colossusthefishwas referring to Fibre Essential & not Home Essential. Fibre essential is just the slowest speed available at around 36Mb, rather than the social tariff that is Home Essential.
Sorry, my mistake! I am citing my old age for that wee boob!