Why can't I downgrade to Fibre Essential from my existing Halo package?

[JohnC2]

Hi @Colossusthefish, sorry you've been unable to get this resolved when you called in on multiple occasions.

I'll send you a Private Message shortly so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

[Carlusha]

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@Colossusthefishwrote:
They say that Fibre Essential from the website is only available to new customers.

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They are feeding you "porkies"! However, there are restrictions as to who may apply.

[rbz5416]

@Carlusha 

Yet again BT's idiotic naming convention rears it's ugly head.

@Colossusthefishwas referring to Fibre Essential & not Home Essential. Fibre essential is just the slowest speed available at around 36Mb, rather than the social tariff that is Home Essential.

[Carlusha]

 Duplicated 

[Carlusha]

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@rbz5416wrote:

@Carlusha 

Yet again BT's idiotic naming convention rears it's ugly head.

@Colossusthefishwas referring to Fibre Essential & not Home Essential. Fibre essential is just the slowest speed available at around 36Mb, rather than the social tariff that is Home Essential.

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Sorry, my mistake! I am citing my old age for that wee boob!