My recent experience with BT has been very poor i have raised numerous complaints and my issues are that they will close them down without notice even if you expressly request them not to.
I first placed an order with BT for Fiber to the home last January. They completed this after delays and re-ordering this march.
The last part of my sorry tale, is trying to get a hybrid connect each time i try to communicate it is a 45 minute call as there is no working message facility. I have ordered the device 6 time that last time today i was cut off mid call.
Does anyone know if there is a now national rated number to call on or any way of escalating complaints as the organisation seems to bar all attempts to get beyond customer service. I cannot raise the matter to the ombudsman until i get a dispute letter and they wont let you get that far. so it seems they are unaccountable to anyone
