Why is BT sending me account information to the wrong email address

[Trevor369]

For years BT have been sending me account information & order details etc to the correct email address (same as My BT id).

Recently though when I renewed my Broadband and line rental contract the order confirmation was sent to an old email address. Since then BT have also been sending me the email advising my bill is ready each month to the old incorrect email address.

Seen some posts on this but not the answer.

Thanks.

[PaddyB]

Hi Trevor,

Thank you for posting and welcome to the Community. I would need to take a look at your account before I could say for sure what has happened.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[JohnC2 · Accepted solution]

Hi @Trevor369, thanks for getting in touch and I've updated the contact details on your account. If you don't get the email notification for the next bill to the correct email address please just get back to me and I'll be happy to investigate further.

Cheers

John