Widow account deleted when trying to communicate death of husband

[Francisfox]

My Father passed away a few weeks ago and as he was the bill payer for BT, my mother got in touch to notify of the change in circumstances and asked to change the payment details. Unfortunately BT has mistakenly closed my mum's account and has requested she open a new one which cannot be connected until 24th July.

This is not good enough and she needs to be connect as soon as possible. We are trying to arrange a funeral and this mistake has caused unnecessary distress and discomfort. Please can someone contact me asap to reconnect her sooner.

Francis

[Keith_Beddoe]

@Francisfox 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

I have asked one of them to post here.

[Francisfox]

Thanks for your help

[JohnC2]

Hi @Francisfox, I'm very sorry that your mum's service was disconnected in error and has been quoted the 24th to get reconnected. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can so to help here.

Cheers

John