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benonwheels
Beginner

‎18-09-2023 12h12 - edited ‎18-09-2023 12h51

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Message 1 of 4

Will I still be charged?

EDIT: Question answered by the cheerful soul below.

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage

on ‎18-09-2023 12h35

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Message 2 of 4

Re: Will I still be charged?

The fact that the engineer was only there for 5 minutes and didn't actually do anything is really pretty irrelevant. Openreach will have incurred the cost of organising the visit and the engineers allocated time for the task. You can't expect Openreach to swallow those costs due to a whim on your part.

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benonwheels
Beginner

on ‎18-09-2023 12h40

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Message 3 of 4

Re: Will I still be charged?

All I did was ask a question as I don't know the protocol, nowhere did I state an expectation of compensation or anything. Question answered loud and clear...

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gg30340
Distinguished Sage
Distinguished Sage

on ‎18-09-2023 13h03

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Message 4 of 4

Re: Will I still be charged?

@benonwheels wrote:

All I did was ask a question as I don't know the protocol, nowhere did I state an expectation of compensation or anything. Question answered loud and clear...

Unfortunately nobody reading this now will ever know what you did or did not expect or ask and the context of the question because you have edited it and completely removed it all from your post! 

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