Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
KrsDka
Beginner

on ‎16-11-2023 10h59

312 Views
Message 1 of 2

Wrong BT account no.

Hi!

I would like some help!

I re-ordered a broaband (my first order got cancel) and together with a BT person on the phone I did another order. But I cant login with my new account no. and the old account no is showing. How can I change this?

0 Ratings
Reply
1 REPLY 1
JohnC2
Moderator-Retired

on ‎16-11-2023 12h30

287 Views
Message 2 of 2

Re: Wrong BT account no.

HI @KrsDka, welcome to the forum and sorry you can't view your new account online.

If you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use let us know and we'll have to arrange to delete your BTID and you can set it up again the next day. 
Cheers
John

0 Ratings
Reply