XBox Pass Activation missing in My Account

[tyusaf]

Rejoined BT FTTP and have been given a new account number (this is the third one)

Logging into the BT.com account, I am being directed to one of my two older accounts, and I cannot switch to my latest account number - hovering over the account number to switch shows me a 1 pixel drop down which cannot be clicked. Yes I've tried different browsers and phones.

So I can't switch to my current account number, and therefore cannot view the link to activate my XBox Pass.

Has this happened to anyone else?

[Keith_Beddoe · Accepted solution]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

[tyusaf]

ok, will do - I thought someone may have seen this before (cannot switch from an old expired account to current account in My BT)

[tyusaf]

The solution is to contact chat, they will put you through to back office, who will either remove the old accounts from your login, or create a new login (new email address) which is attached to your latest account only - then the options in MyBT will work