Xbox Game Pass Activation issues

[Katie_B]

Hi @gmcuk. 

Thanks for letting us know you have received your Game Pass. 

I'm sorry to hear you have not yet been able to activate this. 

Our customer care team are in the best position to be able to look into this further. 

Please give us a call an advisor will be with you as soon as possible. 

Katie

[gmcuk]

Hi Katie,

thanks for the response . 

I have already called, was informed it would be done, 10 days later nothing.  I have tried to call 4 days in a row, consistently get your call will be answered within 45 minutes,  I give up after 10/15 I haven’t got time to sit and wait . Why is this not simple, why is the site down for maintenance for over 12 days now ? 

[Leanne_T]

Hi @gmcuk 

I am sorry you have not been able to get in touch. 

For help with getting the Game Pass activated, you would need to contact our customer support guides and they will be more than happy to help. 

Could you try calling or messaging us again and let me know how you get on. 

Leanne.

[gmcuk]

How do I message BT please ? Rather than call? 

[Leanne_T]

Hi @gmcuk 

Please see the Broadband | BT Help page for ways to contact us. 

Leanne 🙂