Xbox Game Pass Activation issues

[Katie_B]

Hi @gmcuk. 

Thanks for letting us know you have received your Game Pass. 

I'm sorry to hear you have not yet been able to activate this. 

Our customer care team are in the best position to be able to look into this further. 

Please give us a call an advisor will be with you as soon as possible. 

Katie

[gmcuk]

Hi Katie,

thanks for the response . 

I have already called, was informed it would be done, 10 days later nothing.  I have tried to call 4 days in a row, consistently get your call will be answered within 45 minutes,  I give up after 10/15 I haven’t got time to sit and wait . Why is this not simple, why is the site down for maintenance for over 12 days now ? 

[Leanne_T]

Hi @gmcuk 

I am sorry you have not been able to get in touch. 

For help with getting the Game Pass activated, you would need to contact our customer support guides and they will be more than happy to help. 

Could you try calling or messaging us again and let me know how you get on. 

Leanne.

[gmcuk]

How do I message BT please ? Rather than call? 

[Leanne_T]

Hi @gmcuk 

Please see the Broadband | BT Help page for ways to contact us. 

Leanne 🙂

[DMarsden]

Hello, 

I am going through exactly the same issues here. They need to get the activation link working again on the website because looking at the response here, the OP must have been smashing their head against a wall.

I have had no luck with activation. Used their text system (charged) got nowhere, live chat doesn't seem to exist/work anymore either seems this is the last option.

[BryanB80]

@DMarsden Hi, did you manage to get this sorted? I’m having the exact same issue.

[Katie_B]

Good morning @BryanB80. 

So we can get your Game Pass to you as quickly as possible, please give us a call and notify our team that you have not yet received your activation code. 

Katie

[BryanB80]

@Katie_B Thanks for replying, I contacted you yesterday again, another formwise filled out and more waiting. Hopefully it gets sorted this time, I wanted to have it set up over Xmas so the kids could play, but looks like they’ll be back at school by the time I get that code. Why can’t that activation link just get fixed so there’s no need for forms and extra waiting time? Fingers crossed I get that email soon 🤞🏻