Xbox Game Pass Expired Early

[stevo3]

Hi,

I got the Xbox game pass ultimate when I purchased my bt broadband package.

I activated the game pass in December 22, its showing on my BT account as due to expire in Dec 23, however on Microsoft it's showing as expired on 25th March. Is anyone able to assist with getting the game pass reactivated on Microsoft?

Thanks

[RobbieMac · Accepted solution]

Hi @stevo3

Welcome and thanks for your post!

I am sorry for the problems you're having with your Xbox Game Pass.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[stevo3]

All sorted thanks.

The escalation team have provided me with a new game pass link for a further 12 months 🙂

[NeilO]

Hi @stevo3 Brilliant, I'm glad they got you sorted. I'll make sure to let @StuartH know. 

Thanks

Neil