Xbox Game Pass Needs Releasing

[Malnufc]

Hi,

I used a 6 month free gamepass subscription when signing up to fibre in January 2024. Looking on the Xbox website it states the subscription is still managed by BT. 

How can this be resolved so I can apply top ups to account via Microsoft website 

[Malnufc]

Can anyone advise / help with the above? needing to see how long is left on my original subscription and wanting to add more time on to gamepass subscription. 

@PaddyB sorry to tag you but noticed a similar thread where you offered help, are you able to sort this for me?

[StuartH]

Hi @Malnufc 

I've dropped you a message asking for some more details so we can raise this to the Xbox team who should be able to assist.

Thanks

Stuart

[Malnufc]

Thanks Stuart, I have replied