Xbox Game Pass Ultimate 12 months

[PhilCockles]

Yesterday I upgraded to Full Fibre 900 and received an email telling me I was eligible for an Xbox Game Pass Ultimate 12 months included at no extra cost.

I've just activated the code but it looks like I'm now going to be charged £10 a month for the service. I also received the following email which seems to confirm this:

Thanks for activating your Xbox Game Pass Ultimate subscription.

It'll be £10.00 a month. You'll see this on your bill.

You can switch off auto renewal anytime, by going to My BT.

[StuartH · Accepted solution]

Hi @PhilCockles 

Thanks for posting and welcome to the Community.

Sorry having redeemed your Xbox Game Pass subscription you've received an email saying you will be charged.

I can have this investigated for you, I'm sending you a private message which will ask for details we need to have this investigated.

Thanks

Stuart