Xbox Game Pass Ultimate Managed by BT

[George92]

Hello, 
I’ve left BT but my Xbox games pass is still showing as ‘managed by BT/EE’ 

I’ve just spent 40 mins or so on the phone to BT and they said they couldn’t see any services on the account and nothing related to game pass so said there was nothing they could do. 

Can anyone at BT unlink my closed account from my game pass subscription? The subscription has seemingly lapsed now so I’m unable to play any games online and can’t start a new subscription as it’s still ‘managed by BT’

Thank you  

[George92]

@RobbieMac @PaddyB seems like you guys have been able to resolve this for a few people, are you able help me also? 

Thanks 

[simon68]

I also have the same problem. This forum is only place where it seems to be tackled. @RobbieMac & @PaddyB can you continue the good work and help me out as well. 

[NeilO]

@George92 & @simon68 I'll send you both a private message so you can get in touch with your details.

Neil