Xbox Game Pass Ultimate on BT Broadband

[brench]

Hi

I have a Full Fibre 900 broadband but I can't see anywhere the option to add Xbox Game Pass Ultimate which supposedly comes with it!  This is what I see where it's supposed to be(?). Can someone please help?

[tulx]

I would also like to know this. Pls respond!

[RobbieMac]

Hi @tulx & @brench 

Welcome both and thank you for posting.

I am sorry for the problems you guys are having adding Xbox Game Pass Ultimate.  Does this post help? >> Xbox Game Pass Ultimate on BT Broadband <<

Post back and let me know how you get on with the above.

Thanks,

Robbie

[brench]

Hi

The post didn't help me unfortunately, when clicking on all 4 links to "My BT" in it, I got exactly to the same page I linked in my first post (without an option to add the game pass!). Also I didn't get the email on how to activate Xbox Game Pass Ultimate, even though my BT Full Fibre Broadband connection is active

Thanks

[RobbieMac · Accepted solution]

Thanks for double checking that @brench

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie