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Pjjohnston88
Aspiring Contributor

on ‎05-04-2023 7h58

378 Views
Message 1 of 2

Xbox Game Pass Ultimate

Good Morning,

I was offered a new deal under my broadband deals where I could re-contract my broadband and upgrade to the Hybrid Connect. This also stated that it included 12 months of Xbox Game Pass Ultimate for free.

I accepted the offer and have had my broadband regraded as well as my Hybrid Connect delivered, but my Products still show as me paying £10 per month for Xbox Game Pass Ultimate.

Is there something I am doing wrong here?

Any help would be appreciated.

Thanks,

Paul

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1 REPLY 1
DanielS
Moderator-Retired

on ‎05-04-2023 9h37

366 Views
Message 2 of 2

Re: Xbox Game Pass Ultimate

Hi @Pjjohnston88,

Welcome to BT and to our Community.

Thanks for reaching out to us. I am sorry that you aren't getting the free version at the moment. We will need to get this looked into for you and do our best to help. I've sent you a private message that you can reply back to me on.

Thanks
DanielS

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