Xbox Game Pass not appearing under products

[JMCCREA]

Hi folks - I've seen the issue crop up a number of times and read the threads.

Something I've seen come up multiple times is duplicate BT accounts, and having checked out my new account number for broadband, it's not matching up with the account I'm logging in to (it also has an older mobile number on it).

Could someone advise how I can get the old accounts deleted and access to Game Pass approved?

Cheers 

[PaddyB]

Hi @JMCCREA,

Thank you for posting. If you send me your details, I'll be able to get that old account removed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[JMCCREA]

Cheers Paddy. I'll take a look now.

[JohnC2 · Accepted solution]

Hi @JMCCREA, thanks for your PM to confirm all working ok now.

Cheers

John