Xbox Game Pass

[pamelacollard]

I signed up to BT when I bought my house last year, game pass stopped working after just a few months, BT could never figure out why and I got a partial refund to my bill, but even that was not enought to cover the price of having to buy game pass through xbox.

Anyway last week I signed up for a new bundle to avoid the price increase I was told this also came with 12 months xbox game pass but I have not received any email about this even though I was told I would have an email by the 22nd with detaisl of this. 

On my BT it still shows game pass active until July but my game pass has not worked since around October time. 

Can someone please help with this?

[pamelacollard]

can anyone help with this?

[DavidM]

Hi @pamelacollard and welcome to our community.

I'm sorry for the delay in getting back to you. I'll be happy to help with the Xbox pass. I'll need a few details so check your inbox for my my message and drop me a reply with the details.

Cheers

David

[StuartH · Accepted solution]

hi @pamelacollard 

Thanks for sending us a message.

Glad I could get this issue resolved with your Xbox Ultimate.

Thanks

Stuart