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Message 11 of 16

Re: Xbox Game Pass?

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Just an update in case anyone is able to help or change anything.

Phoning the number given does not give an option to press 1 then 2 as indicated. Instead on pressing 1 the system hangs up and sends a text message with a link to a menu screen which  doesn't really have any direct link to the issue. But anyway guessing and  selecting Home Phone or Broadband takes me to another menu screen listing Billing, Faults, Sales, Upgrade, Moving Home, Faults or Cancel Service. I chose Faults (?) and get a screen saying I've been sent a text and to close the screen and continue with the text. I'm loosing the will already. No text yet!! Guess I'll have to start again. Anyone any idea what I do now? I've attached the screen with the number in case anyone wants to try it.

BT Down Message.jpg

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Message 12 of 16

Re: Xbox Game Pass?

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try contacting billing using message now and see if they can help or get someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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Message 13 of 16

Re: Xbox Game Pass?

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Thanks for the suggestion. I'll give it a try inabit.

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Message 14 of 16

Re: Xbox Game Pass?

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Sorted I think. It started with an ambiguous choice on my part but the person helping me the other end was good and I'm hopeful its sorted. Tell you in 4 or 5 days!

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Message 15 of 16

Re: Xbox Game Pass?

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Thought I'd continue on this thread.

I've got the email and redeemed the code but the games that I was mostly interested in are only available via the cloud. Have I messed something up or can I access those games somehow?

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Message 16 of 16

Re: Xbox Game Pass?

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Hi @Thompson218 

Thanks for coming back to us. 

You can find information on the Game Pass Ultimate in the Xbox Game Pass Ultimate on BT ts and cs

Leanne.