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Message 1 of 16

Xbox Game Pass?

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There are times when I feel fobbed off.

Just over two weeks ago I had BT Ultrafast 900 installed. All has been fine with that but I got an email saying that my broadband package has "Xbox  Game Pass Ultimate 12 Months" included at no extra cost. I went through the process of setting it up but was greeted by a screen similar if not identical to the one below. I phoned up and was told the message is misleading and though it said "You can activate it  in the next 14 day"s what it really meant was that I can't activate for 14 days because I have a cooling off period of 14 days on the Ultrafast and I could potentially cancel the Ultrafast and still have the Xbox. So I was advised that I needed to try back on the 21st, though leave to the 22nd to be sure.

Well I've just tried again and I've been greeted with what looks like the identical message to what I had 14 days ago. So before I phone up again can anyone let me what their experience with this has been please. I certainly hope I'm not going to have a battle because the 14 days has now expired!

Thanks for any help.

[Mod edit - image with account number showing removed]

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Message 2 of 16

Re: Xbox Game Pass?

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You can not activate it while still in the cooling off period. As you are now out of that period you can activate it anytime from then. 

As the message states there is a maintenance problem and it supplies a phone number to call I would suggest that you call that number and if there is problem post back.

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Message 3 of 16

Re: Xbox Game Pass?

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Thank you but that is exactly what I'm going to do and wasn't the question I asked which is whether anyone else can share their own experience before I phone up which now has to be tomorrow.

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Message 4 of 16

Re: Xbox Game Pass?

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What does it matter if "anyone else can share their own experience"  with you because regardless of what their experience is, good or bad,  you are still going to have to phone up to find out what your experience will be!  

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Message 5 of 16

Re: Xbox Game Pass?

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Thought that was the idea of a community - just wanted to get an idea of what to expect.

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Message 6 of 16

Re: Xbox Game Pass?

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It tells you in the message what to expect " you can submit your activation request".

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Message 7 of 16

Re: Xbox Game Pass?

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OK, I'll go away now. Thanks for your replies.

 

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Message 8 of 16

Re: Xbox Game Pass?

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I had to get my activation done via customer care on the phone, I waited past the 14 days and there was no issue.  The 14 days thing is so we cannot get the pass activated for the free period then cancel the contract with BT.  Hope this helps @Thompson218 

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Message 9 of 16

Re: Xbox Game Pass?

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Thanks for sharing your experience @Manatarms84 

Glad this has been sorted for you 🙂

Leanne.

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Message 10 of 16

Re: Xbox Game Pass?

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Thanks for you feedback.
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