Xbox Gamepass 6 to 12 months

[Hagger]

after moving and signing up to 500mb Fibre on 23/06/23 I received 6months gamepass which I managed to activate. Then around the 16/11/23 I upgraded to 900mb. I received an email saying that my 6 months sub will be replaced by a 12 month subscription and there was nothing I had to do.

checking my bill yesterday it appears that this hasn’t been applied and I’ve been billed for the gamepass sub. Any ideas how to rectify this? 

[NeilO]

Hi @Hagger I'm sorry you've been charged for the game pass. We can arrange for our Xbox team to look at that for you, I'll send you a private message so you can get in touch with your details.

Thanks

Neil

[RobbieMac · Accepted solution]

Hi @Hagger

Thank you for taking the time to chat with me this afternoon.

I am glad I was able to help you with your Xbox game pass.  Everything is sorted for you now so I'll go ahead and close off from here.  Feel free to come back on to the community if you should need help or have any questions in future 🙂

Take care and have a nice weekend!

Robbie

[Hagger]

Great Service from the community team as usual. Many thanks for sorting it out.